Colonel Shofer's Mild OCD Model Blog

Thursday, 22 December 2011

The Colonel's Second Finecast Foray (Part 3)

Contact Us
PHONE
Customer Services: 1-800-394-4263
Monday through Friday
9:30 a.m. to 6 p.m. CST
Our Customer Service department is equipped to handle any questions or problems you may have with an order or product. Use this number to report problems with an order, let us know about missing or damaged components, or have us answer any queries about your order.

Contact Us
By Phone
For all your Customer Service enquiries call: +44 (0)115 91 40000
Customer Service opening hours:
Monday to Saturday - 10:00am to 6:00pm
Sunday - closed
Normal national call charges apply.
We are closed Christmas Day, Boxing Day, New Years Day, Easter Sunday and Games Day Sunday.
You can place your orders and check your account details online using the My Store feature. However, if you can't find what you're after or need some advice, you can pop into your local Hobby Centre or give us a call on the number above.

Not so equipped, that the first telephone number worked. I phoned the second number, and they (autoresponder) are in staff training until 1.00 pm.

Second (x2) email sent, asking them to respond my first email ...

Autoreplies

Hi,
Thank you for your mail to the Customer Service Team.
Whilst we try to answer most mails within 48 hours, sometimes this is not possible due to busy periods.
If your request is urgent then, please be aware that you can contact us on (0044) 0 115 914 0000 and the Customer Service team will be able to help you further.
Our opening times are 10am to 6pm Monday to Saturday and closed on Sundays.

Hello and thank you for your e-mail,
We will try to responed to you in the next 48 hours but during busy periods this may take slightly longer.

Addendum

Telephoned at 17:00 and spoke with a representative, asking him to respond to my email.